Refund policy
Returns
We accept returns under the following conditions:
Eligibility for Returns
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- Items must be returned within 14 days of receiving your order.
- The item must be in its original condition:
- Unworn, unwashed, and unused.
- Original tags, packaging, and accessories (if applicable) must be intact.
- Items marked as final sale, customized, or personalized are non-refundable and non-returnable.
Process for Returns
- Email us at godthroughman@outlook.com with your order number and reason for return to initiate the process.
- Once approved, you will receive detailed instructions and a return address.
- Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Damaged or Incorrect Items
- If your item arrives damaged or you received the wrong item, please contact us within 5 days of delivery with photos of the item and packaging. We will resolve the issue as quickly as possible, either through a replacement or refund.
Refunds
Refund Process
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- Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
- If approved, refunds will be processed to the original payment method within 7-10 business days.
Non-Refundable Fees
- Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
- Return shipping costs are the responsibility of the customer unless otherwise agreed.
Partial Refunds
- In certain situations, only partial refunds will be granted (e.g., items returned with signs of use, missing tags, or damaged packaging).